Privacy.
What I collect, why I need it, and what I do with it. In plain English.
The short version
- I only collect what I need to reply to you, book your call and send Tea Room emails if you ask for it.
- I never sell your details.
- You can ask me to see, change or delete them at any time.
Who I am
Cut the Faff is Cut the Faff Ltd, run by me, Glen Mascall. Registered office: 36 Proclamation Avenue, Rothwell, NN14 6GY, UK. Company number 17502193, registered in England and Wales. The company decides how your details are used, which makes it the "controller" under UK data protection law.
Questions about your data: email me at hello@cutthefaff.co.uk.
What I collect, and why
| When you | What I collect | Why, and the legal reason |
|---|---|---|
| Book a Faff Check | Name, email, business name, website, what ate your week, team size, which AI tools you use, and your phone number if you give it. | To arrange and hold the call. Steps you asked for before any contract. |
| Send me a message | Name, email, business name and your message. | To reply to you. My legitimate interest in answering enquiries. |
| Subscribe to the Tea Room | Your first name and email address. | To send you Tea Room emails. Your consent. Every email has a one-click unsubscribe link. |
| Become a client | Contact and billing details, and what I need to build your Digital Home. | To do the work. Our contract, and the law on keeping business records. |
| Visit this site | Basic technical details, like your IP address and browser, in server logs. | To keep the site working and secure, and to count visits. My legitimate interest. Visits are counted by Cloudflare Web Analytics, which uses no cookies and doesn't identify you. |
Who else handles it
I use a few trusted services to run Cut the Faff. They only use your details to do their job for me:
- A booking calendar, for your Faff Check.
- My email and calendar provider, for my calendar and video calls.
- A secure database, behind my back office.
- A website host, which also protects this site and counts visits without cookies.
- An email sending service, including for Tea Room emails.
- An AI assistant, if AI helps me draft replies from your message.
Ask me and I'll tell you exactly who they are.
My database is stored in London. Some of these services may handle your details in the US. Where that happens, they're protected by safeguards UK law approves, like the UK-US data bridge or UK standard contract terms.
I never sell your details, and I never share them for anyone else's marketing.
How long I keep it
- Enquiries and bookings that don't lead to work: up to 2 years, then deleted.
- Client records: 6 years after the work ends, because UK tax rules say so.
- Tea Room emails: until you unsubscribe.
Your rights
You can ask me to:
- show you what I hold about you,
- correct it,
- delete it,
- stop or limit using it,
- send it to you in a format you can take elsewhere.
If you gave consent, like for Tea Room emails, you can take it back at any time. Just email me at hello@cutthefaff.co.uk. I'll reply within one month.
Complaints
If you're unhappy with how I've handled your details, tell me first and I'll put it right.
You can also complain to the Information Commissioner's Office (ICO): ico.org.uk or 0303 123 1113.
Changes to this page
If I change how I use your details, I'll update this page and the date at the top.
