About
Hi, I'm Glen Mascall.
Every workplace has someone who fixes the faff. In every job I've had, it was me. Now it's the whole job.
I can get the overwhelm too. I scroll the noise so you don't have to.
The one who asks why.
The form nobody could find. The spreadsheet only one person understood. The job done by hand every Friday, because "that's how we do it". I'm the one who asks why, then builds the thing so nobody has to ask again.
I spent my career in compliance, in the PPE industry, then left a senior role to build my own businesses. What I always enjoyed most was the process: finding the faff, then building the system that removes it.
Now I run Trace, my compliance business. When I moved from chatting with AI to automating with it, I switched everything on at once. Too much, too soon, and a month's work down the pan. The AI wasn't the problem. It knew nothing about my business.
Away from work, I walk Poppy the westie and Gus the sproodle, watch Spurs, and test new AI builds on my own time, not on a client's business.
Kettering based, working with businesses across the UK.
Why "Cut the Faff"?
The jobs that eat your week. The enquiry that sits until Monday. The quote typed out from scratch again. The follow-up nobody sent. If a job can be done well without you, it should be. Giving you that time back is the whole point.
The AI minefield. There's a new tool every week, and someone shouting about each one. I work out what's worth paying for, what to do first and how to do it, so you don't have to.
Buying. I'm to the point. Every price is on show before we talk, and I tell you the running costs up front, so nobody's time gets wasted, yours or mine.
If it isn't written down, it doesn't count.
Compliance left me with that habit, and I can't switch it off. So I write everything down: my prices, my promises, and the technical know-how that used to live only in my head. My Technical Checker checks the work against it before I sign anything off.
One test for everything I build: could my mum use it without ringing me?
